Shipping policy

Shipping Policy

Processing Time All items are made-to-order. Please allow up to 21 days for production before shipment. You will receive a tracking number once your order has been shipped.

Shipping Rates Shipping costs are calculated at checkout based on your location and order size.

Estimated Delivery Times

• Japan: 1–2 business days after shipment
• International: 7–14 business days after shipment

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking Once your order has shipped, you will receive an email with your tracking information.

Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at support@fruitsfactory.design and we will do our best to assist you.